If you would like to submit a request for refund, replacement or exchange, please contact our customer service department by email at firstname.lastname@example.org. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.
For order cancellation requests, you must use our “Contact Us” with the Title “Cancel Request: Order #”. Any attempts to cancel the order may delayed or missed cancellation request. Once the order has been shipped, we will not be able to cancel the order.
DOA, Missing, & Wrong Items
All "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, as it is your responsibility to check within the time span and notify us of any problem.
Return Shipping Costs
In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
We do not guarantee compatibility between items. If you have any questions about compatibility please research the items thoroughly or ask before placing your order. We will not cover return shipping for compatibility issues not resulting from a defect with the product.
Refunds may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points.